Contact us
Write to [email protected]. We read every message.
What we can help with
- A fact on this site that is wrong or out of date.
- A country status that no longer matches what you see.
- A broken link or a page that will not load.
- A question about what this site is and who pays for it.
What we cannot help with
We are not the operator. We have no access to your account, your balance, your bets or your documents.
- A missing deposit or a late withdrawal.
- A verification check that is stuck.
- A closed or blocked account.
Those go to Duel's own support:
| Channel | Where | Notes |
|---|---|---|
| Live chat | Inside duel.com | Staffed 24/7, runs on Intercom. |
| [email protected] | The address named in Duel's terms for complaints. | |
| Discord | discord.gg/duel | Community server; staff cannot fix payments there. |
| Telegram | t.me/duelmogs | Announcements channel, not a support desk. |
Sending a correction
Tell us the page, the sentence and the source. We check it and answer. A confirmed error is fixed the same week and the page date changes.
Never send us a password or a wallet seed phrase. We will never ask for one. Nor will real support.